Knowing how to avoid and manage conflicts is an essential skill to better live our relationship with others, both at work and in private life. In order to face the contrasts, however, great lucidity and social capacities are necessary, fundamental to manage the tensions of the moment, to resolve the differences and to bring the parties back towards a shared objective. Skills not easy to master effectively, especially when you are involved firsthand.

How to better manage interpersonal relationships and defuse conflicts? How to avoid tensions that can affect relationships and performance? How to deepen the reasons, often implicit, that lead to frictions within group of people?
 
Conflict Management is a skill that you can, and must, train and improve to have authentic and successful personal and professional relationships. Thanks to the testimony and experience of the speakers involved, participants will have the opportunity to discuss how dialogue and confrontation can be fostered, not only in our lives, but also and above all in the company. We will analyze the reasons for which we quarrel and those for which we do not quarrel, with the aim of no longer seeing everything in black or white, but back to see nuances that we no longer grasp and to create environments without conflict and that favor relationships.

• Flaminia Bolzan, Criminologist and Psychologist, will address the issue of conflict management as the first difficulty in managing a team. The hidden, latent conflict is a point not to be underestimated, because often the members of a team have not chosen to be part of it and even more fundamental is the ability to negotiate to smooth out friction.
• Sebastiano Zanolli, writer, will tell of how the pandemic, social networks and technology have favored conflicting dynamics, creating bubbles in which dialogue and confrontation give way to a polarization: white or black, "war or peace", title of his latest book. Thanks to techniques and tools you can better manage conflicts to create environments where expressing different ideas is not a fault or a danger, but a wealth.