Is it a feature or is it a benefit? Are you servicing your customers or are you selling your customers?

Recognizing the touch points that make up the customer experience

Likeability

Beware negotiation

What's your special sauce?

If you were to close your business tomorrow, who would care?

Are you a pro-active retailer? If you don't know what that means, you already have a problem

How do you know when to close a sale?

How to motivate and manage the sales force

Which competencies are required for today's successful sales force

Selling and knowing how to sell. The pillars of marketing success

The other revolution

Why should I come into your store?

The add-on

Should you keep a dog and bark yourself?

Selling in harder times

Retailing is selling what part don't we get?

Second generation channel strategy

If you dislike change... you are going to have a hard time coping with irrilevance

Communication from the commission to the European parliament, the council, the economic and social committee and the committee of the regions Single M

World Development Report 2011 Conflict, Security and Development

The World Trade Report 2011 - The WTO and preferential trade agreements: From co-existence to coherence

Speech by the German Federal Minister of Finance Dr Wolfgang Schäuble Brussels Economic Forum 2011

Monetary and financial developments (Monthly Bulletin - August 2011)