Technological innovation and massive use of data are revolutionizing the way we do business. Whether in production processes or in the management of information, technological disruptions force companies to rethink their models in a digital key to avoid flattening their competitive advantages. In particular, with the spread of open innovation strategies and the increasingly integrated use of data, the success of a company will increasingly depend on the maintenance of its customers, in a systemic perspective based on customer success.
Which technological revolutions will most impact companies? How? And how will digital disruptions push you to review your management strategies in a customer success perspective that builds customer loyalty? 
During this mmeting, Alberto Mattiello, futurist expert in technology and innovation, will discuss not only the new technologies that can be integrated into the company but also how their full exploitation requires a complete rethinking of their way of doing business, indispensable in an increasingly integrated and connected world. In particular, the focus will be on: 

• Integrating new technologies into traditional processes: successful case studies
• Open Innovation: opening up to ideas, resources and skills coming from outside
• Customer Success: use the new organizational frameworks to move from a transactional logic to a systemic partnership.