Tuesday, September 23, 2025 (9:30 am - 4:30 pm) Meeting

GLOBAL SUMMIT
IN PERSON AND VIA WEB
Communications Global Summit 2025
Mastering Crisis Communications: key insights and best practices (with networking lunch)

Hotel Meliá Via Masaccio, 19 - 20149 MILANO

In today’s increasingly uncertain and unpredictable business world, crises – of varying nature and intensity – have become an inevitable reality for every company.

Successfully navigating a crisis requires preparation and the ability to manage three key phases: being ready for the sudden onset of a critical event, managing the crisis as it unfolds, and overcoming its aftermath by recovering any losses and finding renewed momentum to grow.

In this Summit, thanks to the insights from professors from leading international business schools and high-profile global Executives, participants will have the opportunity to explore how the strategic value of communication can serve as a critical lever to navigate crises, able to turn even the most challenging moments into opportunities for renewed growth and success.

Speakers

Santiago de la Cierva

President, Fundación Universidad Villanueva

Lucy Ellis

Chief Communications Officer, MSC Cruises

Ettore Messina

Head Coach and President Basketball Operations, Olimpia Milano

Christina Neuffer

Vice President, Head of Global Media Relations, DHL Group

Andrea Pallard

Vice President, Global Alfa Romeo and Maserati Communications, Stellantis

Mara Lucilla Valsecchi

Chief Executive Officer, Planet Farms Italy

Programme

September 23, 2025
9:30 am - 10:50 am Welcome and introduction

Santiago De la Cierva – President, Fundación Universidad Villanueva
The crises ahead: strategies for preparedness, response, and rapid recovery
10:50 am - 11:10 am Debate
11:10 am - 11:40 am Break
11:40 am - 12:30 pm Andrea Pallard – Vice President, Global Alfa Romeo and Maserati Communications, Stellantis
Promote and Protect: leading brand communications through change and complexity

Mara Lucilla Valsecchi – Chief Executive Officer, Planet Farms Italia
Growing through crisis: the leadership of communication
12:30 pm - 1:00 pm Debate
1:00 pm - 2:30 pm Lunch
2:30 pm - 3:20 pm Christina Neuffer – Vice President, Head of Global Media Relations, DHL Group
The DHL playbook: Navigating crisis scenarios from local to global scale

Lucy Ellis – Chief Communications Officer, MSC Cruises
From crisis to catalyst: how reputational challenges can drive organizational change
3:20 pm - 3:40 pm Debate
3:40 pm - 4:10 pm Ettore Messina – Head Coach and President Basketball Operations, Olimpia Milano
Crisis: everything is normal…
4:10 pm - 4:30 pm Debate

Documenti dell'incontro

Nota informativa

GLOBAL SUMMIT
IN PERSON AND VIA WEB
Communications Global Summit 2025
Mastering Crisis Communications: key insights and best practices (with networking lunch)

Nota informativa

Kit

GLOBAL SUMMIT
IN PERSON AND VIA WEB
Communications Global Summit 2025
Mastering Crisis Communications: key insights and best practices (with networking lunch)

Kit

Documents

GLOBAL SUMMITIN PERSON AND VIA WEB
Communications Global Summit 2025
Mastering Crisis Communications: key insights and best practices (with networking lunch)

Guidare durante una crisi prolungata richiede un approccio diverso

Michaela J. Kerrissey, Amy C. Edmondson

Harvard Business Review Italia

GLOBAL SUMMITIN PERSON AND VIA WEB
Communications Global Summit 2025
Mastering Crisis Communications: key insights and best practices (with networking lunch)

In tempi incerti, fatevi queste domande prima di prendere una decisione

Cheryl Strauss Einhorn

Harvard Business Review Italia

GLOBAL SUMMITIN PERSON AND VIA WEB
Communications Global Summit 2025
Mastering Crisis Communications: key insights and best practices (with networking lunch)

L’uccisione del CEO di UnitedHealthcare dovrebbe essere un punto di svolta per l’America aziendale

Ranjay Gulati, Alison Beard

Harvard Business Review Italia

GLOBAL SUMMITIN PERSON AND VIA WEB
Communications Global Summit 2025
Mastering Crisis Communications: key insights and best practices (with networking lunch)

Guidare un’azienda che possa prosperare in un mondo caotico

Thomas Buberl, Bill George, Hubert Joly, Nitin Nohria

Harvard Business Review Italia

GLOBAL SUMMITIN PERSON AND VIA WEB
Communications Global Summit 2025
Mastering Crisis Communications: key insights and best practices (with networking lunch)

Un leader “intelligente nei conflitti”

Peter T. Coleman

Harvard Business Review Italia

GLOBAL SUMMITIN PERSON AND VIA WEB
Communications Global Summit 2025
Mastering Crisis Communications: key insights and best practices (with networking lunch)

Crisis Management

John E. Katsos, Jason Miklian, Rakshhitha Arni Ravishankar, Paul Polman, Andrew Winston

Harvard Business Review Italia