In recent years, the frequency and intensity of crises affecting businesses, institutions, and society have increased significantly. Industrial accidents, cyberattacks, reputational scandals, health emergencies, and social unrest can erupt at any time, putting leaders’ ability to communicate effectively and maintain the trust of stakeholders and the public to the test.

The goal of this meeting is to understand how to prepare for crisis communication and how to exercise clear, credible, and resilient leadership under pressure. Guiding this reflection will be Angela Billings, Veteran PR and Career Military Communication Expert, and author of Command the Crisis: Navigate Chaos with Battle-Tested Public Relations and Communication Strategies. Drawing from her extensive experience in both war zones and high-stakes corporate environments, she will share practical insights and field-tested lessons.

Key Topics:

• Leading When Under Attack: Communicating in the Line of Fire – how to maintain communication leadership and manage pressure during a crisis.
• Lessons from the Field: from the 9/11 attacks to NATO ISAF missions in Afghanistan, the Twitter Hack, and key takeaways from these experiences.
• The Three Most Common Leadership Mistakes in a Crisis – and how to avoid them.
• Five Steps to “Command Your Crisis” – an operational method for facing emergencies with clarity, consistency, and decisiveness.