Finding the "right words" is often difficult, especially with colleagues and clients. What are the strategies to get in tune with your interlocutor? How to best express yourself by touching the right strings? In this meeting, Alberto Castelvecchi will answer these questions, providing useful tips and techniques to improve his communicative style. He will discuss the following topics:
 

• how to recognize personalities and manage emotions better
• how to understand the body languages of one’s interlocutors and nail the conversations
• how to use your body language
• how to focus on the right messages to engage others
• how to be persuasive in interactions and communicate with empathy
• how to understand the key to dialogue: conversational leadership.